Terms of service
LUMA TERMS OF SERVICE
Last Updated: August 30, 2026
WHO WE ARE
LUMA ("we," "us," or "our") operates the LUMA website at www.takeluma.com (the "Site"). We offer personal comfort and wellness products and related ecommerce services.
These Terms of Service ("Terms") govern your access to and use of our Site, including purchases made through the Site.
ACCEPTANCE OF TERMS
By accessing, browsing, or using our Site, creating an account, or placing an order, you agree to comply with and be bound by these Terms of Service.
If you do not agree with these Terms, please do not use the Site.
We may update or modify these Terms from time to time. Material changes will be reflected by updating the "Last Updated" date on this page and, where appropriate, through additional notice.
Your continued use of the Site following any changes constitutes acceptance of the revised Terms to the extent permitted by applicable law.
LICENSE TO USE OUR SITE
Subject to your compliance with these Terms, LUMA grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.
DEFINITIONS
For purposes of these Terms:
• "Company," "LUMA," "we," "us," or "our" refers to LUMA.
• "Site" refers to the LUMA online store located at www.takeluma.com and its associated webpages.
• "Services" refers to the products, website functionality, customer services, and other services provided through LUMA.
• "Third-Party Services" refers to payment processors, fulfillment providers, shipping carriers, analytics providers, marketing platforms, applications, and other third parties that may support our Site or Services.
• "You" or "your" refers to any person accessing, browsing, purchasing from, or otherwise using the Site or Services.
USER RESPONSIBILITIES
When using our Site, you agree to:
• Provide accurate, current, and complete information when placing an order or creating an account.
• Maintain the confidentiality and security of your account credentials.
• Notify us promptly if you become aware of unauthorized access to your account.
• Accept responsibility for activities conducted through your account, subject to applicable law.
• Use the Site only for lawful purposes.
You may not use our Site or Services for fraudulent, abusive, unlawful, or unauthorized purposes.
ORDERS AND PURCHASES
By placing an order through LUMA, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.
All orders are subject to acceptance, payment verification, and product availability.
We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including suspected fraud, payment issues, inventory errors, pricing errors, product availability, or misuse of our Site.
If an order is cancelled after payment has been processed, any applicable refund will be issued to the original payment method.
PRICING AND PAYMENT
Prices displayed on the Site are shown in U.S. dollars unless otherwise indicated.
Prices, promotions, discounts, and product availability may change without notice where permitted by law.
Any applicable taxes, shipping charges, or other fees will be displayed during checkout where required.
Payment must be successfully authorized before an order can be processed.
PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, images, colors, specifications, features, pricing, and other information accurately.
However, product colors and appearance may vary depending on your device, display settings, lighting, photography, or other factors.
Product availability, specifications, packaging, pricing, and descriptions may change without notice where permitted by applicable law.
PRODUCT USE
LUMA products should be used only as directed and in accordance with any instructions, warnings, or safety information provided with the product or on the Site.
Our products are intended for personal comfort and general wellness purposes unless otherwise expressly stated.
Information provided through the Site is for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.
If you have questions or concerns regarding whether a product is appropriate for you, consider consulting an appropriate qualified healthcare professional before use.
Discontinue use if you experience unexpected discomfort, irritation, or another adverse reaction and seek appropriate assistance when necessary.
RETURNS AND REFUNDS
Eligible LUMA products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Return eligibility, product-condition requirements, exclusions, return procedures, and refund processing are governed by the Return & Refund Policy available on www.takeluma.com.
Products generally must be unused, in their original condition, and in their original packaging to qualify for a standard return unless otherwise required by applicable law.
Customers should contact us before sending a return so that the appropriate return instructions and return destination can be provided.
For return or refund assistance, contact:
support@takeluma.com
SHIPPING AND DELIVERY
LUMA currently ships within the United States.
Our current estimated delivery timeframe for U.S. orders is provided in our Shipping Policy available on www.takeluma.com.
Delivery estimates are provided for convenience and are not guaranteed delivery dates. Delivery may be affected by carrier operations, weather, holidays, incorrect shipping information, high-volume periods, or other circumstances outside our reasonable control.
Please review our Shipping Policy for current information regarding order processing, estimated delivery times, tracking, delays, and shipping-related issues.
ORDER CANCELLATIONS AND MODIFICATIONS
If you need to cancel or modify an order, contact us as soon as possible at:
support@takeluma.com
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be cancelled or modified once it has entered processing, fulfillment, or shipment.
If an order has already shipped, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.
RESTRICTIONS
You agree not to:
• Use the Site for unlawful or fraudulent purposes.
• Reproduce, distribute, sell, license, or commercially exploit Site content without authorization.
• Attempt to interfere with the security, functionality, or proper operation of the Site.
• Introduce viruses, malicious code, or other harmful technologies.
• Attempt to gain unauthorized access to accounts, systems, networks, or data.
• Use automated systems to access the Site in a manner that places an unreasonable burden on our infrastructure.
• Remove or obscure copyright, trademark, or other proprietary notices belonging to LUMA or its licensors.
• Misrepresent your identity or provide fraudulent information when using the Site.
PRIVACY
We may collect and process personal information when you visit www.takeluma.com, place an order, subscribe to communications, contact customer support, or otherwise interact with LUMA.
For information regarding how we collect, use, disclose, and protect personal information, please review our Privacy Policy available on the Site.
COOKIES AND TRACKING TECHNOLOGIES
Our Site and service providers may use cookies, pixels, and similar technologies to provide Site functionality, remember preferences, understand Site usage, improve performance, support analytics, and, where permitted, support advertising and marketing.
Your browser or device may provide controls for managing certain cookies or tracking technologies.
Disabling certain technologies may affect the functionality or availability of portions of the Site.
Please review our Privacy Policy for additional information.
THIRD-PARTY SERVICES AND LINKS
Our Site may use or contain links to third-party websites, applications, payment processors, fulfillment providers, shipping carriers, analytics platforms, order-tracking services, marketing platforms, or other services.
These third parties operate independently and may have their own terms, privacy policies, and practices.
LUMA does not control independent third-party services and is not responsible for their content, policies, or practices except to the extent required by applicable law.
INTELLECTUAL PROPERTY
Unless otherwise indicated, the Site and its content—including LUMA branding, logos, graphics, photographs, product imagery, text, design elements, videos, and other materials—are owned by or licensed to LUMA and are protected by applicable intellectual-property laws.
Nothing in these Terms grants you ownership of LUMA's intellectual property.
You may not reproduce, distribute, modify, sell, license, or commercially exploit our protected content without prior authorization except where permitted by applicable law.
FEEDBACK AND SUGGESTIONS
If you voluntarily provide LUMA with ideas, comments, feedback, or suggestions regarding our products, Services, or Site, you grant us permission to use that feedback for lawful business purposes without an obligation to compensate you, subject to applicable law.
DISCLAIMER
To the fullest extent permitted by applicable law, the Site, its content, and our Services are provided on an "as available" basis.
We do not guarantee that the Site will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms limits any warranties, rights, or remedies that cannot lawfully be excluded or limited.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, LUMA and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to your use of the Site or Services.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless LUMA and its affiliates, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the Site, violation of these Terms, or infringement of another party's rights.
CHANGES TO THESE TERMS
We may revise these Terms periodically to reflect changes to our business, products, Services, technology, legal obligations, or operating practices.
When changes are made, we will update the "Last Updated" date displayed at the top of this page.
We encourage you to review these Terms periodically.
SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or notices posted on www.takeluma.com, constitute the agreement between you and LUMA concerning your use of the Site and Services, subject to applicable law.
CONTACT US
If you have questions about these Terms of Service, please contact:
LUMA
Website:
www.takeluma.com
Email:
support@takeluma.com
Business Address:
8 The Green STE A
Dover, DE 19901
United States of America
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST