Privacy policy
LUMA PRIVACY POLICY
Updated on August 30, 2026
WHO WE ARE
LUMA ("we," "us," or "our") operates the LUMA online store (the "Site") www.takeluma.com. We offer personal comfort and wellness products designed to support everyday routines.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, make a purchase, communicate with us, or otherwise use our services.
INFORMATION WE COLLECT
Personal Information
We may collect personal information when you interact with our Site, including when you place an order, create an account, subscribe to communications, or contact customer support.
This information may include:
• Contact Information: Name, email address, phone number, and shipping or billing address.
• Payment Information: Information necessary to process your purchase. Payments are processed through third-party payment providers, and we do not directly store complete payment-card information.
• Order Information: Products purchased, order history, shipping details, and related transaction information.
• Customer Communications: Information you provide when contacting us with questions, requests, or customer-service inquiries.
INFORMATION COLLECTED AUTOMATICALLY
When you visit or interact with our Site, certain information may be collected automatically, including:
• Browser and device type
• Operating system
• IP address
• Pages viewed
• Referring websites or pages
• Interaction and usage information
• Approximate location derived from technical information
COOKIES AND TRACKING TECHNOLOGIES
Our Site may use cookies, pixels, and similar technologies to operate the Site, remember your preferences, improve your shopping experience, understand Site performance, and support advertising and marketing activities.
You may be able to manage or disable cookies through your browser settings. Some Site features may not function properly if certain cookies are disabled.
HOW WE USE YOUR INFORMATION
We may use personal information to:
1. Process and fulfill purchases.
2. Provide order confirmations, shipping updates, and tracking information.
3. Provide customer service and respond to inquiries.
4. Process payments and transactions.
5. Maintain and improve our Site, products, and customer experience.
6. Prevent fraud, misuse, or unauthorized transactions.
7. Analyze Site usage and performance.
8. Send promotional or marketing communications where permitted by law and according to your preferences.
9. Comply with applicable legal and regulatory requirements.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in those communications.
HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Payment transactions are handled through third-party payment and commerce providers using their respective security systems.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
HOW WE SHARE INFORMATION
We may share personal information with third parties when reasonably necessary to operate our business, including:
• Service Providers: Companies that assist with payment processing, ecommerce operations, order fulfillment, shipping, tracking, analytics, advertising, marketing, and customer support.
• Business and Commerce Partners: Providers involved in processing and fulfilling customer purchases.
• Legal Requirements: Government authorities or other parties when disclosure is required by applicable law or reasonably necessary to protect our rights, customers, or business.
• Business Transfers: Personal information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of some or all of our business.
We do not sell or rent personal information for money.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain required business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal requirements.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to request:
• Access to certain personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of eligible personal information.
• A copy of certain personal information.
• Withdrawal from or limitation of certain marketing communications.
Some requests may be subject to exceptions or verification requirements under applicable law.
To submit a privacy-related request, contact:
support@takeluma.com
UNITED STATES CUSTOMERS
LUMA currently serves customers within the United States. Privacy rights may differ depending on your state of residence.
Where applicable, LUMA will process eligible privacy requests in accordance with applicable U.S. state privacy laws.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or legal requirements.
When changes are made, the updated version will be posted on this page with a revised "Updated" date.
CONTACT US
If you have questions or concerns regarding this Privacy Policy, contact us at:
Email: support@takeluma.com
Address:
8 The Green STE A
Dover, DE 19901
United States of America
Hours:
Monday–Friday
9:00 AM–5:00 PM EST