Refund policy
LUMA RETURN & REFUND POLICY
Last Updated: August 30, 2026
30-DAY COMFORT GUARANTEE
We want you to feel confident trying LUMA.
Your purchase is covered by our 30-Day Comfort Guarantee. If you're not satisfied with your LUMA product, you may request a return within 30 days of delivery for an eligible refund.
Products returned under our 30-Day Comfort Guarantee may show reasonable signs of normal use and do not need to be completely unused to qualify.
To begin a return, contact us at support@takeluma.com before sending your product back.
RETURN WINDOW
Return requests must be submitted within 30 days of the date your order was delivered.
To be eligible:
• You must contact us within 30 days of delivery.
• The product must have been purchased directly from www.takeluma.com.
• You must provide your order number or other proof of purchase.
• The product must not have been intentionally damaged, altered, or subjected to misuse.
• The product and its included components should be returned as instructed by our customer support team.
Reasonable signs of normal use are permitted under our 30-Day Comfort Guarantee.
Returns requested after the 30-day period may not be accepted.
HOW TO START A RETURN
To request a return, email:
support@takeluma.com
Please include:
• Your full name
• Your order number
• The reason for your return
• Photos of the product if it arrived damaged, defective, or incorrect
Our customer support team will review your request and provide return authorization and instructions if your return is eligible.
Please do not send a product back before receiving return instructions from us.
Items returned without prior authorization may not be accepted.
RETURN SHIPPING
Return shipping instructions and any applicable return shipping costs will be provided when your return request is approved.
If you are returning an otherwise functional product under our 30-Day Comfort Guarantee because you are not satisfied with your purchase, any applicable return shipping costs will be communicated to you before the return is completed.
If your item arrived damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue and provide an appropriate resolution.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive an incorrect item, contact us within 48 hours of delivery at:
support@takeluma.com
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
Once reviewed, we may provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
REFUNDS
Once your eligible return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for an approved refund to be processed. Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact:
support@takeluma.com
EXCHANGES
If you receive a damaged, defective, or incorrect product, contact us at support@takeluma.com so we can review the issue and determine the appropriate resolution.
For other situations, the simplest way to obtain another product is generally to complete the eligible return process and place a new order.
ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as soon as possible at:
support@takeluma.com
We cannot guarantee that an order can be cancelled or modified once it has entered processing or fulfillment.
If your order has already shipped, you may request an eligible return after receiving it in accordance with our 30-Day Comfort Guarantee.
EXCEPTIONS
Our 30-Day Comfort Guarantee does not cover products that:
• Were not purchased directly from www.takeluma.com.
• Are returned outside the 30-day return window.
• Have been intentionally damaged or altered.
• Show damage caused by misuse, improper care, or use contrary to provided instructions.
• Are missing essential components necessary to complete the return.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
LOST OR DELAYED PACKAGES
If your order has not arrived within the expected delivery timeframe, please contact us at:
support@takeluma.com
Include your order number so we can review the available tracking information and, where appropriate, work with our fulfillment or shipping partners to investigate the shipment.
RETURN ADDRESS
Do not send returns to our business mailing address unless specifically instructed to do so.
Contact support@takeluma.com to receive the appropriate return address and return instructions for your order.
The return destination may vary depending on your order and fulfillment location.
CONTACT US
For questions regarding returns, refunds, or our 30-Day Comfort Guarantee, contact:
LUMA
Website:
www.takeluma.com
Email:
support@takeluma.com
Business Address:
8 The Green STE A
Dover, DE 19901
United States of America
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST