Shipping policy
LUMA SHIPPING POLICY
Last Updated: August 30, 2026
WHO WE ARE
LUMA ("we," "us," or "our") is committed to providing a clear and reliable shipping experience. This Shipping Policy explains our order processing, estimated delivery times, tracking, and what to do if there is an issue with your shipment.
SHIPPING COSTS
We currently offer free standard shipping on eligible U.S. orders.
Any applicable shipping charges will be clearly displayed at checkout before your purchase is completed.
WHERE WE SHIP
We currently ship within the United States only.
We do not currently offer international shipping.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, Monday through Friday.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.
ESTIMATED DELIVERY TIME
United States:
Estimated delivery time is 5–8 business days.
Delivery estimates may vary depending on the destination, carrier operations, weather conditions, holidays, high-volume periods, or other circumstances outside of our control.
Business days do not include weekends or U.S. public holidays.
Please note that estimated delivery times are not guaranteed delivery dates.
SHIPPING & TRACKING
Once your order has shipped and tracking information becomes available, you will receive tracking details by email.
You can use your tracking information to monitor the progress of your shipment.
Tracking information may take some time to update after a shipping label has been created.
If you have questions regarding your tracking information, please contact us at:
support@takeluma.com
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at:
support@takeluma.com
We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.
LUMA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
DELAYED ORDERS
Although most orders are expected to arrive within the estimated delivery timeframe, delays may occasionally occur due to carrier operations, weather, holidays, high shipping volumes, or other circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact us at:
support@takeluma.com
Please include your order number so our team can review the available tracking information.
LOST PACKAGES
If your tracking information indicates an unusual delay or your package has not arrived within the expected delivery timeframe, please contact us.
We will review the available tracking information and, where appropriate, work with our fulfillment or shipping partners to investigate the shipment.
If a shipment is confirmed lost, we will work with you to provide an appropriate resolution based on the circumstances.
DAMAGED ORDERS
Please inspect your order when it arrives.
If your product arrives damaged, contact us within 48 hours of delivery at:
support@takeluma.com
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
Our team will review the issue and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
RETURNS
Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Please review our Return & Refund Policy for complete eligibility requirements and return instructions.
Do not send a return to our business mailing address unless our customer support team specifically instructs you to do so.
CONTACT US
If you have questions regarding shipping, tracking, or your order, please contact:
LUMA
Email:
support@takeluma.com
Business Address:
8 The Green STE A
Dover, DE 19901
United States of America
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST